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Kudos to Arai

Kudos to Arai


Riding Gear / Luggage: Discussion of Helmets, Boots, Gloves, Leathers, Jackets, Pants, Back Protectors, Earplugs, Tank Bags, Tail Bags, Saddlebags, etc.
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Kudos to Arai

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Old 07-18-2003, 3:08 PM
  #1
 
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Re: Kudos to Arai
I was replacing my tinted visor with the stock when one of the caps popped off(rx-7rr4). I look at it closely and saw that one of the hinges broke off when it came off.

I called arai warranty up and they took my info down and are sending me a cap free of charge no questions asked and i didn't even have to return the broken one.

I guess in the mean time i'll be riding without opening the visor

FYI here's arai's warranty number

1-610-837-4210
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Old 07-18-2003, 3:36 PM
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Re: Kudos to Arai
I'm surprised they didn't make you go through the dealer to get it.
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Old 07-18-2003, 4:28 PM
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Re: Kudos to Arai
mac: good stuff. Same thing sorta happened to me. Arai rocks for that.
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Old 07-18-2003, 4:30 PM
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Re: Kudos to Arai
Great. I had something similar happen, and the local shop told me 'forget it, they won't help you out bla bla bla but I can order you a set' so I spent like $40 for a new set
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Old 07-18-2003, 6:12 PM
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Re: Kudos to Arai
I broke mine doing the same thing. Free replacement was in my hands less then a week later
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Old 07-18-2003, 6:26 PM
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Re: Kudos to Arai
I'm pretty happy with the CS I've received from Arai as well.
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Old 07-18-2003, 7:45 PM
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Re: Kudos to Arai
thanks for the #, I saved in on my cell phone! Never know when I may need to call Arai.
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Old 07-18-2003, 9:50 PM
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Re: Kudos to Arai
They replaced my cover free as well, it would have been $32 to buy new ones if they didn't. Arai should beef up the tab on their covers though. Great service from them!
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