Ronayers

954spider · 05-13-2003, 2:37 PM

Have anyone here ever had a problem with Ronayers before? You would think that ordering something so small such as LHP foot pegs and a tire paint marker from them wouldn't be that big of a deal. Well I just got off the phone with one of their sales reps trying to find out what happened to my order, which I placed over a week ago. With no care in his voice I was told that my foot pegs were on back order. I don't have a problem with it being on back order knowing that the pegs were coming from LHP, we all know how they are but the fact that the guy on the phone told me that they called and that they didn't receive an answer and the phone just rang is what got me. Also these jokers have my email address too, they could have contacted me that way. Anyway the phone number that they have is my cell phones which almost all cell phones in the country have voicemail on them and never had a problem before.

The next thing that I had asked was since my order wasn't shipped yet and that I had him on the phone could I add something of a small amount to this order. I was told that I had to place a separate order for that item which would have been more for shipping than the item was worth. What the hell is this? The added item was only worth $1.49 Do these people understand customer service or is it all about the all mighty dollar?

This is my first time ordering from them and as that saying go. You can never get a second chance to make a first impression.

This is a good place to vent!!!!!

ConqSoft · 05-13-2003, 2:39 PM

Moving to Product / Compnay Reviews category.

I've ordered several things form them, and never had any problems. Nothing I've ordered has been on backorder though.

954spider · 05-13-2003, 2:51 PM

The small item that I was talking about Conq was the cool bolts you posted before to replace the frankinstien bolt.

ConqSoft · 05-13-2003, 2:52 PM

Quote:

954spider : The small item that I was talking about Conq was the cool bolts you posted before to replace the frankinstien bolt.

Yeah, those you'd probably be better off getting from your local dealer. That's what I did. They're so small/cheap it's almost not worth ordering them.

954spider · 05-13-2003, 3:00 PM

I didn't think of that, It is a honda part!
Thanks

TraumaOne · 05-13-2003, 3:44 PM

Heh, Ron Ayers IS my local dealer

Did you talk to chip? Try here

ND4SPD · 05-13-2003, 4:57 PM

I've e-mailed them a few times and the response has always been timely and polite Maybe you caught a newbie

roadrunner954 · 05-13-2003, 5:01 PM

I've ordered a couple items and had no issues what so ever. I would give em a second chance next time if they have what you need.

bubba · 05-13-2003, 6:10 PM

Quote:

ND4SPDSHO : I've e-mailed them a few times and the response has always been timely and polite *Maybe you caught a newbie

that should be no excuse.

EatnAsphalt · 05-13-2003, 6:17 PM

Quote:

roadrunner954 : I've ordered a couple items and had no issues what so ever. I would give em a second chance next time if they have what you need.

Exactly my experience. *Always helpful and curtious. *Dozens of orders...

954spider · 05-13-2003, 9:10 PM

Well it was good to get a census of what everyone *on the forum thinks. Being that everyone here had nothing but good things to say about them I will definitely give them a second chance. Thanks for all the feedback. love this forum, thanks again guys.

Spider
*

Cliff · 05-14-2003, 4:09 PM

I ordered tires from them last week and and got them within 3 days. Not bad in my opinion. I didn't speak to anyone cause I orderd over the net so I can give my 2 cents on that.