PATBAROK · 05-22-2007, 9:23 PM

Friday 5/18/07 3ish in the afternoon EST: Spoke with a Nick-asking about rearsets for my 02 R1-had my mind set on Gilles-but they didn't have them in stock ready to ship. Told Nick that I needed something ASAP and Nick said they had Sato's in stock. Told Nick, I would call him back in half hour-called back less than half hour and a Ryan or Brian answered,asked for Nick-was advised he was busy-put order tru with Ryan or Brian. Paid $450 shipped for the Satos and was told by Ryan or Brian that an email with the tracking info would be emailed to me-since Nick told me that they have them in stock and can ship the same day-ONE OF THE REASONS I ENDED UP WITH SATOS!!
Received an email 5/18/07 at 4:17PM EST but ALL I got was my receipt for the $450 they charged my card. Immediately replied back-around 4:20PM EST to email me the tracking info when they get it.
I gave them over the weekend and Monday-NO REPLY BACK!! Finally ended up calling back Nick-not once but 3x-kept getting run-around. First he said they emailed the supposedly "warehouse" and that he was waiting for an email with my tracking info and that he would call me back-NO CALL BACKS on Monday 5/21/07. Now keep in mind-this dump of a place has my $450 already and ALL I WANT IS MY TRACKING INFO AND I WOULD BE HAPPY TO WAIT FOR MY REARSETS-AS LONG AS I KNOW IT WAS SHIPPED-THE REASON I GAVE THEM MY BUSINESS IN THE FIRST PLACE!!
Now its Tuesday-5/22/07-got to work around 7AM EST and figured I would call back after 10AM EST to check up on the order-spoke to the Ryan or Brian again and was advised that Nick would be in after 1 to 1 and a half hour and to leave my name and number and he would call me back-well what do you know-no call back!!. So I finally called back around 12PM EST-got Nick,finally, and was advised that my rearsets were coming from Kyle Racing-not the supposedly "warehouse". Now I didnt make a big deal of it-since he said that Kyle supposedly emailed me the tracking info to my email addy. I told Nick that I didnt get an email-since all my emails gets forwarded to my Blackberry BUT I would check my spam emails to see if it was there and I would call him back if it wasnt. Checked and IT WASNT THERE!! Called back around my lunch time about 2PM EST-first some guy answered-which I think was Nick,since I recognized his voice from ****ing calling back so many times,but was put on hold-and a lady picked up and was told that Nick had to leave for some family emergency. And I asked her if that was him that answered the phone-I know stupid me-like she would ****in admit it. Left message again to call me back.
After 2hours-got fed up and called Kyle racing myself and spoke with Alex-and was advised that the same rearsets I ordered WAS shipped out-NOT TO ME BUT TO THEM and that Kyle racing DOES NOT DROP SHIP!! Now I stayed calm-and called back sportbiketrackgear and guess who answered the phone-my fav sales guy Nick-told him what I found out and was told that he would call them and call me back. I asked him-look are you going to actually call me back or give me the run around again. He said he is-that was at 5PM EST-when I got out of work and its NOW 7PM EST and STILL NO CALL BACK.
Now if this guy was just straight up with me and told me that he didnt have it in stock to ship that same day-then I would've moved on and gave my $450 to someone else that can deliver-now look what happened-STUPID ME!! And Im in sales-car sales for over 10yrs!!!!!!!!
Im not even stressing a refund YET-since Im still waiting for a call back!!! hahahahahhaha $450 will not make me or break me-ITS THE ****ING POINT of what was told to me the day I ordered the rearsets!
Sorry for the long rant-but now I got to post this same **** on the other M/C forums I frequent.

*JeepinJeff* · 05-23-2007, 10:12 AM

Was there a reason you needed them ASAP? Going to the track the next day or something?
You sound like the customer from hell to me. I would have refunded your money and said take your business elsewhere.

*Quick 26* · 05-23-2007, 10:17 AM

they should of told the man they had to order them, not "we have them in stock"

*sinfuldragon* · 05-23-2007, 10:24 AM

Quote:

Originally Posted by JeepinJeff

Was there a reason you needed them ASAP? Going to the track the next day or something?
You sound like the customer from hell to me. I would have refunded your money and said take your business elsewhere.

doesn't sound that way at all to me, sounds like a customer who wants what was told to him. I would be the same way except I think I would have already requested my refund.

PATBAROK · 05-23-2007, 10:47 AM

How am I a customer from hell? PLEASE read post AGAIN!
The time it took you to post that-you could've spent reading the post and see where I'm coming from!
To put it plain and simple-I was lied to and is being given the run-around just to get my business. Now would you like that done to you? And if it did-would you be a customer from hell? If that's how you would define what is happening to me now-then I have no problem being a "customer from hell".

*JeepinJeff* · 05-23-2007, 11:19 AM

See, I am and have been on the other side of the fence.

Yes, they should have not told you they would do something and not do it.

That being said, I can't tell you how big of a pain in the arse it is to do business on the internet these days when you're a small company. People order something at noon and are pissed if you don't have a tracking number for them by 2.

There is nothing wrong, in my opinion, to tell a customer that something is in stock even though it's not physically on your shelf. Most people, including myself, keep little if any inventory on hand. Everything is drop shipped these days. He may not have been aware that the company he ordered it from didn't drop ship and it had to go to him first. Should he have told you after he found that out and it wouldn't be shipping that day? Absolutely. But there's also a big chance he didn't know. We can't babysit each and every order that comes through. When someone orders something from me, I contact the manufacturer or distributor and send them the order. If the customer request specific shipping instructions, I always pass that along. But after that happens, it's in the hands of the manufacturer to do the right thing. If the manufacturer or distributor does not contact me back to say something is out of stock, going to be a delay, etc, I can only assume they are following my instructions and sending out the order in a timely basis.
The reason he didn't/hasn't called you back immediately could very well be that he didn't have any information. He probably contacted the shipper requesting the tracking number and they have not gotten back to him yet. Do you want him to call you every five minutes and say that he doesn't know anything?
Patience is a virtue. Remember, this is just motorcycle parts we're talking about. Not a pacemaker or something. If it takes a couple extra days for you to get your order, it's not the end of the world. People are not going to die. Life will go on.

PATBAROK · 05-23-2007, 11:21 AM

This was posted by STG 5/23/07 at 12:40AM at sportbikes.net:

"You have a bike which is 3 models back from the current offering. We had to bring the rearsets in, the US Distributor for Sato is Kyle Racing in California. They had to acquire a set from the Satos, they came in late monday I believe (arriving at Kyle in CA). Even the US Distributor did not have a set in stock for the bike any longer as they do not move with any regularity for your bike. We have the parts on the way as they as ordered, very slight delay. Like 1 days worth at this point, it happens.

Your post speaks volumes for the type person you are is all I have to say at this point. We have many sets of Sato Rearsets on the shelf for current bikes, we are the only dealer who stocks these short of Kyle (once again the US Distributor) just not for bikes that do not move with regularity. For situations like this it is necessary to pull the parts from the distributors to complete the order.

I will look into this in the morning and have this order cancelled if they have not shipped to you as of now. We would prefer not to do business with you from this point forward.

The order was placed near the end of the business day Friday, it is only Tuesday now for Godsake. From time to time things happen and there may be a delay. I do not feel this post was warranted at all, totally uncalled for.

This week I have been pulled away with family issues, Nick had something come up today, Lindsay had Monday off for a doctors appt and Mike had a doctor appt yesterday as well as a return visit today for some reaction to the injection received the previous day. Keeping up with the phones has been difficult, nothing we could do as life happens.

The delivery time from CA is 5 days, the pick up day is not counted as a shipping day. The title you posted combined with the language used is totally unbelieveable. End of the day we are talking about a very slight delay in delivery.

I will call you myself in tomorrow and handle this.

Brian Van"

And this was my reply this morning:

Brian,
What type of person am I?!?!?! IM AN IRATE CONSUMER THAT WAS LIED TO BY NICK BY STATING THAT THE PART WAS IN STOCK IN YOUR FACILITY READY TO SHIP!! THAT IS THE REASON I ORDERED THE REARSETS IN THE FIRST PLACE. I know that the part is not going to come in right away-my ONE AND ONLY BEEF is that I was given a run around by Nick and was to put it plain and simple-LIED TO!!
You can go on and on saying my bike is this old and outdated-but to put it plain and simple-I was lied to and given a run around for a simple thing they call a "TRACKING INFO"
Like I said in the first post-I know the order was made around 3ish in the afternoon on Friday-but I made sure that the part was in stock and ready to ship and that was what your employee Nick told me SO I ORDERED THE PART! NOW-again-if he was just honest to me from the beginning and advised me that he had to get the part from Kyle racing-there would be no need for this post-would there?!
For you to say that im this type of person and my bike is outdated-what does that say about your customer service when something goes wrong? When it was clearly stated in my first post that I was lied to and given a run around? Maybe it was just my luck-but just goes to show the lengths you would go to make things right for a customer.
I have nothing to gain by lying about what happened-cuz when it all boils down in the end-im still waiting for my part-still waiting for a call back while and Im the consumer.

Oh yea-by the way, NO CALL BACK from Brian himself,Nick called me at 9:42AM but couldnt pick up-due to work. But he did leave a voicemail to call back. Called back at 10:28AM,spoke with Ryan,left message and guess what-STILL WAITING for a call back and its 11:20AM EST already. I figured that with them posting what they did-Id get a call back ASAP at least.

Red Rider · 05-23-2007, 11:26 AM

Sounds just like many of the other typical internet motorcycle businesses today. Very few of them stock anything...they're mostly resellers trying to scrape a slim margin off of readily available products. Sportbike Track Gear is owned by Brian Van and is affiliated with Sportbike Tracktime. You might find this thread interesting...

Props to Brian Van - 13x Forums

*sinfuldragon* · 05-23-2007, 12:23 PM

I'm still with PATBAROK on this issue. The fact that so many people were out of the office isn't his problem. they told him one thing and did another. I would just want my money back and tell them to go **** themselves.
Jeff - I know where you are coming from because I sell a few things on the side and I never keep anything in stock, I do however return phone calls (yes even when I'm sick) and try to keep things as updated as I can. I understand issues can come up and often times do but there is no reason that you can't pass that info on to the customer so they are standing their with their dick in their hand wondering WTF

PATBAROK · 05-23-2007, 2:26 PM

Received my tracking info after all of this.
And of course-everything got turned around on me-that its my fault and a lot of he said,she said-but oh well(@sportbikes.net), it is what it is.
Lesson learned.

CBR929RE · 05-23-2007, 2:27 PM

I recently bought a bunch of stuff from Cal-sportbike. the order started with me sending a PM to Todd. He said he could get the stuff but to shoot an email to Kim. no problem did that, even added a couple other things to the order. no problem, she said she'd send it all out at the prices Todd quoted me. she even forgot to add in the price of one part so I corrected her on it to which she discounted it even more. that part happened to be on back order and she emailed me back right after finding out they didn't have it on the shelf. turns out the part was no back order at the distributor also. no big deal.

so in probably 2 weeks I got maybe 10 emails and a couple of phone calls from her. one email was, "I'll call the distributor on monday and get back to you" then "nope they don't have one yet. still out of stock" then another "they got one in and are sending it" then "we haven't recieved it yet" then the next day I had the part in my hand. thats customer service the way it should be. she kept me up to date on everything even if it wasn't really any news.

-Z- · 01-15-2008, 6:00 AM

I work at CycleGear in Sacramento, CA. I have to say that I feel it is very dishonest to say that you have something in stock when you don't. Granted, with a retail location there's other factors involved. But the fact remains, if you don't have something in stock, you shouldn't say you have it in stock. One thing I've seen a lot of online businesses do is instead of saying "In Stock" they say "Ships within 1-3 days" or something similar like "Ships from Warehouse in" whatever other state the distributor is in.

With a retail location, if you say you have something in stock, there's a good chance the customer will be down there within the next few hours to pick it up, so you really better have it in hand when he/she gets there. But we also do a lot of business shipping stuff to customers that they order over the phone or through the website.

With a website order, I can understand if it says it's in stock, but when the order is placed, there's a problem and maybe the item is not actually in stock. In cases like this, the company should immediately notify the customer of the error, and refund the customer's money. What I CAN'T understand with a website order, is when a website says they have something in stock that they haven't had in stock in well over a year, and is in fact discontinued and not available at all!

In a phone order case, they shouldn't have said they had it in stock if they didn't have it there. And if it was a mistake and they didn't realize it until later, they should have informed the customer right away.

In a case like PATBAROK's, from what I've seen posted, I think he's pretty justified in being upset. I do have to say that I would probably have cancelled my order with them for lying to me, just off general principles.

randy_wheelie · 01-22-2008, 5:01 PM

'In stock' means the person on the damn phone with you, should litteraly be able to walk his/her ass away from the phone and have that part in their hands in a few minutes or less. If they cant do that, guess what? ITS NOT IN STOCK. So they shouldnt say it is. I think the OP did better than I would have, because I have zero tolerance for liars when they have MY hard-earned money. Also, I just ordered some gear from them, and had zero problems.

truff1 · 01-22-2008, 5:20 PM

I have done biz with sportbike track gear and had great service.

fl-929 · 01-22-2008, 5:30 PM

This thread started almost a year ago and they were very young then.

I have ordered from them in the past and have not had any problems.

Fassst51 · 04-20-2008, 11:41 PM

Myself and a handful of friends get all our Mich tires from them (Pilot Race, and 2CT's) best prices and amazing service!!!

MACI4LIFE · 04-21-2008, 8:21 AM

i bought a few sets of tires and a sprocket/chain set.

Everytime i have ordered and have been re assured many times that they would be able to help me out by either putting gift or warranty exchange, they never have. ( probably 3-4 orders) but numerous calls in between. Also after a little longer wait than usual, the rear sprocket that they sent was the wrong number of teeth. They did offer to switch it to the one that i actually ordered but they wouldn't take care of the shipping expense, plus i needed a sprocket asap.

soon2b954 · 04-21-2008, 2:30 PM

Quote:

Originally Posted by MACI4LIFE

i bought a few sets of tires and a sprocket/chain set.

Everytime i have ordered and have been re assured many times that they would be able to help me out by either putting gift or warranty exchange, they never have. ( probably 3-4 orders) but numerous calls in between. Also after a little longer wait than usual, the rear sprocket that they sent was the wrong number of teeth. They did offer to switch it to the one that i actually ordered but they wouldn't take care of the shipping expense, plus i needed a sprocket asap.

Had the same issue with them a couple of months ago. Great prices but defiantly lacking on the customer service side. You would think they would have kept their end of the deal with promised shipping dates and short shipping parts since my first order was just under $500! Not sure if I would order from them again……………………..

MACI4LIFE · 05-06-2008, 9:50 AM

Quote:

Originally Posted by soon2b954

Had the same issue with them a couple of months ago. Great prices but defiantly lacking on the customer service side. You would think they would have kept their end of the deal with promised shipping dates and short shipping parts since my first order was just under $500! Not sure if I would order from them again……………………..

I'm debating as well.

cause i need tires and a chain/sprocket set again.

slickwill · 05-16-2008, 12:12 PM

I ordered a new EXO-700 and some brake pads two weeks ago. The helmet was on a huge sale so no one else had a price even close so I figured I'd give them a try. Immediately I received an email saying that my order had been received and that I would receive a fed-ex tracking number when it shipped, that was about 3pm on a Monday. On their site they have a little box that says whether or not the item is in stock. Both items said "YES" at that point. When Friday came around I still didn't have a tracking number so I sent an email inquiring. Later that day they sent an exact copy of the first email saying that my order had been recieved and was being processed and that I would recieve a tracking number once it shipped. No new information or update. Monday afternoon, a week later at this point I got an email saying that my order was ready and would be shipped, "when they recieve their next shipment of brake pads." Which was supposed to be by Wednesday. So it took them a week to let me know that the pads I ordered weren't even in stock when the site said that they were. I did finally recieve a tracking number yesterday and it is on the way. Anyway, a word of warning, if you actually need your stuff in a timely matter call them first to make certain that things are in stock. I've ordered A LOT of stuff online from different parts places over the last few years and it has never taken this long and when things weren't in stock they let me know immediately that they weren't in stock. Waiting a week before bothering to let me know isn't acceptable IMO.

{{ Do Not Buy From Sportbike Trackgear!! }}