[bjay51d]

I thought I heard a commercial for crazy freddies.I think he actually started selling cars and is giving away a bike with the purchase of one.

[07Repsol]

See a lawyer now. Have him raise hell.

[smoothrideronli]

Originally Posted by bjay51d

I thought I heard a commercial for crazy freddies.I think he actually started selling cars and is giving away a bike with the purchase of one.

I heard the ad too. He is starting to sell cars. I would really love to know how he stays in business...I swear all this stuff smacks of illegality. Someone should call the attorney general.

[Brooklyn RR]

My friend went throught the same situation. He delt with the Crazy Freddys on Jericho Turnpike. The hit him with all types of charges that didn't make any sense. He actually re financed through another bank and got a better deal. He also wen back and got some money back from them for that BS warrnety they offer you.
Hey that is what we are here on this forum for, to look out for one another. All I know is that they are totally a scam job. I will never go back in there for anything. I think you should all do the same.
They have ripped off so many riders its not even funny anymore. They are out for the dollar and thats it. they don't care if you leave the place broke paying 500 dollars a month for a two wheel machine for 5 years. thats like buying a brand new car for the same price.This is for you Crazy Freddys, because you gotta be insane to charge those prices.

[CrazyFreddy]

I have registered on this forum to attempt to defend the reputation of my business. There are numerous false claims on this forum. I am willing to address any customer's complaints or concerns.

We sell over 8000 new motorsports vehicles a year. I can say that we did not make all 8000 people happy. This is impossible in business to accomplish.

I do know that the amount of unhappy customers is a miniscule percetage of total customers.

I am a stand up person that will take the time personally to sit with any customer who feels they did not get the deal that was promised to them.

As for the BBB, we have a total of 7 complaints on selling practice's in the last 12 months. A total of 9 in over 2 years. I have cut and pasted it from their site below. That's 7 complaints out of 8000 customers. I wish there was a BBB for Happy people!

Complaint Issue __Last 12 Months __Last 12..36____ MonthsTotal
Selling Practices ______7___________2_______________9

If this forum stays civil, I will take the time to answer any questions or comments in regards to our selling practices, advertising, promotions, or items we sell.

I can always be contacted directly @ 516-795-6400 Ext 133

I can be seen in person @ 4116 Sunrise Hwy Massapequa, NY 11758

I will be open and truthful about any questions and concerns. We @ Crazy Freddy's have nothing to hide. We look foward to earning the buiness of all riders over the next 100 years.

[lanbrown]

I’m sure you have more than just 7 unhappy customers. All you have shown is that 7 contacted the BBB this year.

[TattooedGQ]

How can you explain selling someone theft coverage that only provides a discount of $2000 towards a new bike purchased at your store only? Now I'm not saying that its not in the fine print and whenever someone buys a bike off of you they better read EVERY single word(as in any contract), but when a sales person represents "full theft coverage" it should mean for the value of the bike. Furthermore any businessman who falls back on "the customer should have read the fine print" is knowingly selling a shady product.

From the BBB...I've removed the null "Back to top" links so i can post the full link below
<h3>Nature of Business


Complaints to the Bureau allege that South Shore MotorSports intentionally misleads consumers about the cost of purchasing, financing, and insuring a motorbike. Consumers are charged for comprehensive insurance that they do not receive, warranties they did not agree to, and accessories far above list price after having been told they were part of the cost of the bike. Customers report making monthly payments three to four times greater than they had expected, being given a cheaper model motorbike than that they purchased, and having multiple lines of credit opened in their name. Reports detail difficulty in securing refund from South Short MotorSports and difficulty contacting the company. This firm's owners have informed the Bureau that in 2005 it purchased the assets of North Shore Cycle & Marine, including its Commack, NY location and phone numbers. The firm asserts, however, that it is not otherwise affiliated with North Shore Cycle & Marine. A separate report is available on that firm.

</h3> Customer Experience

Based on BBB files, this business has an unsatisfactory record with the Bureau, because there is a pattern of complaints, and the business has not corrected the underlying reason for the complaints.
The company's size, volume of business, and number of transactions may have a bearing on the number of complaints received by the BBB. The number of complaints filed against a company may not be as important as the type of complaints, and how the company handled them. The BBB generally does not pass judgment on the validity of complaints filed.






BetterBusinessBureau

[CrazyFreddy]

How can you explain selling someone theft coverage that only provides a discount of $2000 towards a new bike purchased at your store only? Now I'm not saying that its not in the fine print and whenever someone buys a bike off of you they better read EVERY single word(as in any contract), but when a sales person represents "full theft coverage" it should mean for the value of the bike. Furthermore any businessman who falls back on "the customer should have read the fine print" is knowingly selling a shady product.


We offer an Etch Discount Program. It is a program that if your bike becomes a total loss due to theft or collision, the policy holder receives a $5000 discount on the purchase of a replacement bike from any one of my four stores.

In many cases, we have younger riders with not so good driving records. Their cost for comp and collision insurance from a major carrier can run up-wards of $3,000 to $6000 a year. This makes the bike unaffordable for the buyer.

Crazy Freddy's is not a licensed insurance agency. We do not sell insurance. We do offer a theft discount program for under $500 a year. It is the closest we can come to helping a rider who can not afford Comp and Collision insurance. Our goal is to deliver new bikes. This discount program helps us achieve our goal, and @ the same time helps protect the customer who's bike was a total loss.


I would be willing to fax the theft contract to anyone who would like a copy. We also have a disclosure form that is signed by every customer that explains in plain English how the etch program works, and it is not required to buy or finance a motorcycle.

What happens in my business more often than I would like, is you get a younger customer on a 90 degree Saturday in June. That same "excited" customer agrees to buy numerous items. They don't ask the pertinent questions to the commissioned salesperson. 3 months later, a friend or family member dissects the purchase. The customer only remembers the bike was $7000 and now they owe $14,000. They forget that the bike was $7800 plus fright and assembly, sales tax, extended warranty, etch program, numerous accessories, DMV charges etc... They also forget that they had no down payment and agreed to finance everything. That is why we have a full disclosure form so that every customer knows what the total they are borrowing is, what their payment is, what they bought, what their promotional interest rate is. All customers initial and sign this form @ delivery. I assure everyone, that under no circumstance in my store are blank or incomplete forms signed. I have invested 10's of Millions of dollars to open these dealerships. I would never allow any type of bank fraud in my store.

Once again, if anyone would like copies of our sales contracts or etch forms please post your fax # or stop by any dealership.

There are aways 2 or more sides to stories. I am looking forward to answering as many questions as possible. I also encourage everyone to come down to one of my stores and review and ask questions with my managers.

I am offering state of the art locations, unlimited inventories, parts and accessories that are in stock, financing, discounted prices, and many more advantages over "mom and pop shops". Long Island riders deserve a clean and modern place to business. I am supplying all of this.


Freddy

[.OrgOwner]

I'm just going to jump in here and say they when your doing volume business in any market your going to get unhappy customers, no matter how well you run things. Unhappy customers tell more people and make more noise than the happy ones. Regardless of who is wrong and right in this case it's good to get both sides of the story.

[CrazyFreddy]

Originally Posted by lanbrown

I’m sure you have more than just 7 unhappy customers. All you have shown is that 7 contacted the BBB this year.

I'm sure you are correct. We really do our best to acheive 100% customer satisfaction. We can't fix the problems we do not know about. We do strive for 100% customer satisfaction.

[CrazyFreddy]

Complaints to the Bureau allege that South Shore MotorSports intentionally misleads consumers about the cost of purchasing, financing, and insuring a motorbike. Consumers are charged for comprehensive insurance that they do not receive, warranties they did not agree to, and accessories far above list price after having been told they were part of the cost of the bike. Customers report making monthly payments three to four times greater than they had expected, being given a cheaper model motorbike than that they purchased, and having multiple lines of credit opened in their name. Reports detail difficulty in securing refund from South Short MotorSports and difficulty contacting the company. This firm's owners have informed the Bureau that in 2005 it purchased the assets of North Shore Cycle & Marine, including its Commack, NY location and phone numbers. The firm asserts, however, that it is not otherwise affiliated with North Shore Cycle & Marine. A separate report is available on that firm.


We had problems with the BBB in the sense that we could not find any records on numerous complaints that we were receiving from the BBB. It turned out that a business called North Shore Cycle & Marine, Inc. (which I bought the franchises and a lease from) had the complaints. Being that we shared the same phone # the complaints were showing up on my BBB report.

Only recently did the BBB seperate the 2 business's on their site. Upon receiving additional complaints similar to the dozens that were received for N Shore Cycle they gave my store an unsatisifactory rating. I have sent numerous letters, addressed all of the complaints in a timely fashion to no avail. Yes, we have had refund delays, yes some customers misunderstood what they agreed too, but YES we did handle every complaint or concern that walks in the door.

[TattooedGQ]

First Off let me just state that I have been a customer of yours from time to time, getting parts and riding gear, just never on a bike beacuse luckily I was prewarned. Although I did want to give the place the benefit of the doubt and see what kind of price i could get, so I went in priced an 07 ZX10. The salesmen was rediculously pushy, and was spouting lines like "couldn't you just picture this in your driveway" and when I told him i was paying cash he kept pushing the finance thing which goes to show that's the way they prefer to operate. He basically told me unless I financed I was paying sticker, and that it wasn't worth his time unless i was going to finance. you could smell the BS from a mile away. The only saving grace in your Massapequa store are the parts guys. Good guys who seemed happy to help out. I figure I gotta give credit where credit is due.

BUT back to my point

The long and the short of that speech is that the guy/girl looking to buy a bike at Crazy Freddy's should come in prepared to speak to a commissioned sales person who is not held acccountable for their pitch or properly trained in the products he/she sells. Also it seems the only saving grace is that you have relied on the statement "the customer should have read the fine print" which in turn leads us to conclude that you know your sales people are using less than honest tactics. And you're comfortable selling bikes with loads of additional charges to people you admit are just hoping to get on a bike.

But Hell, I guess business is business, and you need to eat. Thats why bike dealerships like Crazy Freddy's would rather have a quick sale then get customers for life. Too bad for all those guys who got taken on their bikes a poor business ethic doesn't hold up in a lawsuit.

[CrazyFreddy]

Originally Posted by TattooedGQ

First Off let me just state that I have been a customer of yours from time to time, getting parts and riding gear, just never on a bike beacuse luckily I was prewarned. Although I did want to give the place the benefit of the doubt and see what kind of price i could get, so I went in priced an 07 ZX10. The salesmen was rediculously pushy, and was spouting lines like "couldn't you just picture this in your driveway" and when I told him i was paying cash he kept pushing the finance thing which goes to show that's the way they prefer to operate. He basically told me unless I financed I was paying sticker, and that it wasn't worth his time unless i was going to finance. you could smell the BS from a mile away. The only saving grace in your Massapequa store are the parts guys. Good guys who seemed happy to help out. I figure I gotta give credit where credit is due.

BUT back to my point

The long and the short of that speech is that the guy/girl looking to buy a bike at Crazy Freddy's should come in prepared to speak to a commissioned sales person who is not held acccountable for their pitch or properly trained in the products he/she sells. Also it seems the only saving grace is that you have relied on the statement "the customer should have read the fine print" which in turn leads us to conclude that you know your sales people are using less than honest tactics. And you're comfortable selling bikes with loads of additional charges to people you admit are just hoping to get on a bike.

But Hell, I guess business is business, and you need to eat. Thats why bike dealerships like Crazy Freddy's would rather have a quick sale then get customers for life. Too bad for all those guys who got taken on their bikes a poor business ethic doesn't hold up in a lawsuit.

We do not rely on fine print. I am not happy one of my salespeople spoke to you that way. My salespeople do not make more money on financed deals then they do on cash deals. My salepeople ARE accountable for their actions. I do agree with you that most salespeople are "pushy". that applies to all industries.

We would never charge a customer "sticker" for paying cash. We do receive rebates back from banks when we sell loans to customers with good credit. I have taken shorter deals from customers that finance. It's our way of applying those rebates to the selling price (benefiting the consumer & the dealer).

As for "loads of additional charges" we charge freight & set up on every vehicle we sell. It's pre-printed in BOLD on every customer order. It's far from hidden. Other than DMV, we have no other charges.

I have over 130 employees. They are all human. Some are better with people than others. We grew very quickly, and I definitely encountered some "growing pains". If you return to speak with a salesman now, you will see that they are very trained, and able to handle customers more professionally than in the past.

I'm not on this thread to say that we are perfect, and we are angels. We sell thousands of bikes. We did this in a very short period of time. It's not an excuse to mistreat customers. I can assure you I believe in customers for life. I only hope to continue selling bikes and building a solid customer base.

Please give my dealership another chance if you are ever in the market again. Call me directly. I will do my best to earn your business.


Freddy

[Hammer]

Why would a dealer charge the customer for Freight and set up charges when the manufacturer puts it in MSRP pricing?

I refuse to pay that on any bike or vehicle for that matter.

[Bigdaddy75]

They do it in Australia - quote retail and then bang on "delivery" & stamp duty which is total BS. That should be part of the quoted price, it's misleading and I walk away from the deal if they pull it out.

[CrazyFreddy]

Originally Posted by Hammer

Why would a dealer charge the customer for Freight and set up charges when the manufacturer puts it in MSRP pricing?

I refuse to pay that on any bike or vehicle for that matter.

The Manufacturer expects the dealer to charge MSRP and the customer to pay it.

If I charged MSRP on every deal and the customers paid it, there would be no reason to burden the F&P charge to every customer, but that is not the case.

Legally I can not waive the F&P charge for some customers and not others. That would be considered discrimination.

There is nothing stating that I can not discount a vehicle so deeply that even adding back my F&P charge I will still be cheaper than all the other dealers. It's the Out the door price that really counts.

I would love to simplify the sale of vehicles. A one price no haggle type of environment. Unfortunately, as long as other dealers are discounting and charging F&P, there is no way for me to enforce that no haggle, one price policy and stay competitive.

90+% of all dealers that advertise specific prices will add freight and prep @ the time of delivery. We add it @ the time of sale.

Due to my sales volume I am able to sell vehicles cheaper than my competition. Even after adding back the F&P I will be cheaper.

Give me a shout if you ever want an out the door price on a new vehicle. Just mention we spoke on Fireblades.org


Fred

[CrazyFreddy]

Originally Posted by Bigdaddy75

They do it in Australia - quote retail and then bang on "delivery" & stamp duty which is total BS. That should be part of the quoted price, it's misleading and I walk away from the deal if they pull it out.

We disclose the charge upfront. The out the door price is what counts.

The lowest price is not always the best deal. There is a lot to take into consideration when purchasing any vehicle. Service, Staff, convenience. etc...

[TattooedGQ]

Originally Posted by CrazyFreddy

I'm not on this thread to say that we are perfect, and we are angels. We sell thousands of bikes. We did this in a very short period of time. It's not an excuse to mistreat customers. I can assure you I believe in customers for life. I only hope to continue selling bikes and building a solid customer base.

Please give my dealership another chance if you are ever in the market again. Call me directly. I will do my best to earn your business.


Freddy

Freddy,
I hope you realize that noone here thinks any dealership is perfect. Hell, I had problems with my Mercedes dealership, and to be frank you expect better service out of a 60k Benz then you do out of an 11k Kawi. I think I can speak for the local guys saying this isn't the first time we've heard the same problems coming out of your dealerships. I hate to say it, because you seem like a well spoken guy and you've presented yourself well against some pretty harsh situations, but I know that the majority of guys I ride with, or speak to on forums like this refuse to do business even in the parts/accessories departments. As far as I'm concerned, I'm not going to lie, the parts guys always did right by me, and you're about 3 miles from my house in Massapequa so for the quick part etc I'm going to keep stopping in. When I'm ready for a another bike I hope your offer would still stand to speak to you directly.
Justin

[CrazyFreddy]

Thanks Justin.

My offer stands with the guys you ride with as well.

I have handled every complaint that came in the door. I know there are some people with not such nice things to say. My competiton started alot of the rumors. I also think alot was blown out of proportion. I will always defend my business, and help those who have concerns or problems with any of my locations.


Next time your in the store, ask to speak with me. I would like to meet you.

[TattooedGQ]

Will do Freddy, thanks

[steven0367]

interesting thread but what happened with the guy that started it?

[lanbrown]

He hasn't been on since 10/03 at 7:23PM.

Given that Fred has come here to clear things up. If the OP doesn't post again, I say the matter is solved and maybe have the thread deleted. No need to hurt Fred’s business with statements that cannot be substantiated. If Fred just wanted to rip people off, he would not have taken the time to create an account and field questions. Given that he has kept his composure also shows his business ethics.

If someone else has any proof otherwise, now is the time to bring it up. I don’t think something that happened a few years ago is just either; something more current.

[steven0367]

fair call, but i would like to think that someone who is defending his business could track this particular sale back thru their records and to personaly resolve this customers issues. i grant that he has not left a great deal of personal info, but the products and the pricing charged should make it easy for any business to trace back. if the claims are false there is nothing to fix, if fred was find any basis of truth to the claim, he would be identifing a problem with a staff member. either way he is bringing this unwanted attenion to head. it is not a good feeling to be ripped off, just as it is not fair to recieve unwarrented and bad publicity via the web.

[.OrgOwner]

After reading thsi thread from front to back does anyone else think it should be deleted?