'Duuuude, your gettin' a Dell' - NOT! When I was shopping some months ago I gave Dell 3, count them, 3 shots. Every time I called I was told different prices, shipping info, etc. Two of the three reps did not even mention an existing rebate. Fook them! I ended up ordering from ABS Computers. They have several base configurations, and from there I could choose from several options on all parts, everything from CPU to tower. The one time I have had to call them I didn't wait all that long, and the tech was most helpful (although not American ). Hope ya get it sorted out - me, I would send the POS back.