Re: Dell tech support
I have a client that has a national agreement with Dell and has purchased some 45,000 (Yep, that would be 45 large) PCs from them. The local office has a "Dell return room" that is approximately 40' by 80' and is packed floor to ceiling with Dell PCs waiting to be returned because they either:
Didn't work out of the box
Crashed withing 30 days and the resident "Dell" tech can't get them running
Have either self destructed or caught on fire
Dell will not take more than 10 machines returned every 7 days per office from this company that has spent more than 22 million bucks with them over the past 4 years, so this company has had to create 2 positions entitled "Dell Returns" and they handle the in and out of Dell hardware.
If IBM let this situation develop, they would hear from everyone from the President on down, but since Michael Dell is such an industry darling, people just let it go on. I have resigned my services from 3 clients within the past 12 months because they insisted on purchasing Dell Servers, because for me it's a no-win situation trying to stand behind someone elses shoddy work . . .
Last edited by abtech; 09-17-2004 at 5:32 PM.