As you may know, on 08/01/04 I purchased a new laptop:
Around the beginning of October (2 months old), it died. Wouldn't run off battery or external power. So, I called tech support and set up the FedEx pickup (on their dime). I pulled the hard drive out and used an external USB enclosure I have to pull my data off, and wipe out the drive for shipping.
About a week later, it came back (FedEx again, on their dime). I was happy with the quick turnaround. As soon as I opened the box, I noticed scratches on the outer case that weren't there before. (It was basically brand new, and I take care of my stuff.) So, I open it up, connect it back into the network/etc, and power it up. Once it was booted, I noticed what appeared to be an eyelash or a scratch under the surface of the LCD (I couldn't feel it or move it around). Then, when transferring files across the network connection, I could hear static/interference coming through the speakers, like something was crossed.
So, I call them up, do some yelling/etc and my case gets turned over to their "Quality" Team. They offer me an extra 512megs of RAM free, and they will repair the three new problems they created. So, I typed up a VERY DETAILED list of the issues and included it in the box (as well as having the case manager detail them all over the phone, on the work order.) FedEx gets it again.
About a week and a half later, it comes back. I open the box, and so far so good. The top of the case has been replaced and is in perfect condition. I open it and turn it on and the LCD had been replaced, and looked perfect. I connect it to the network, and there's the static/interference again.
I call my case manager back and discuss the situation. We have no idea why they didn't address the third issue. So, back it goes. Only one problem to fix this time, it has to go better right?
It came back today. Top of the case has scratches again. Front of the case has scratches. The static/interference is still present.
Called my case manager a little while ago. Paperwork and receipt has been faxed, and I am awaiting a refund. This was my first HP Laptop, and will be my last (Not my first HP product. Their printers have done me well.) I'll be shopping for a replacement.