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post #1 of 4 Old 07-25-2005, 11:03 PM Thread Starter
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Hotels.com

SUCKS!!!!

Made a reservation today for this weekend (10th anniversary) and confirmed the cancellation policy twice before I hung up the phone.

Found out tonight that we can't use the room and called to cancel. They now tell me that I will lose 1 nights charges ($300+) b/c of the cancellation policy, which is NOT what the operator told me earlier today.

I asked for a supervisor who said that was the Sheraton's policy and not theirs. I asked for her supervisor and was told she is at lunch. I left a voice message, and I'm sure she'll get right back to me.

I called Sheraton directly and they said it is not a Sheraton policy, but a hotels.com policy.

Next call is to my bank/credit card company tomorrow.

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post #2 of 4 Old 07-25-2005, 11:07 PM
 
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Re: Hotels.com

Sorry to hear...I have been using Expedia for my travels in the last year or so and have been pretty happy. I only travel every couple of months so it's not a lot, but a decent amount.
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post #3 of 4 Old 07-26-2005, 7:44 AM
 
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Re: Hotels.com

I booked with Expedia for my trip to Laguna for the MotoGP, got a place for $50/night in Selinas at the Good Night Inn. A week before the trip the Good Night cancels are reservation so they put me up in the Ramata in Monterey for the same price.

So to Experdia
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post #4 of 4 Old 07-26-2005, 7:54 AM Thread Starter
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Re: Hotels.com

Persistence paid off. When I got to the next level supervisor, she took care of the problem in about fifteen seconds. The agent quoted the cancellation policy wrong when I made the reservation. Good on them for finally making it right, but what a pain to get to that point.
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