Buying Online: Damaged Goods Claims
I ordered some used speakers through an audio shop that has a storefront, but also sells through an online classified site.
The speakers I received are damaged, the crossover inside one of the speakers is loose and rattling around.
If I can open it up without losing my right to an insurance claim with FedEX (which he claims is miserable, and I have no reason to doubt), and if I can fix it myself, to be honest, that is preferred. The speaker cabinets and drivers are not damaged in any noticable way, and both sound great. They were packed extremely well.
Now, this guy last night on the phone promised to contact the importer for the speaker, and to start a FedEX claim. Today he sends me separate e-mails telling me I should do it myself. Seems like hassle on my part.
Having never dealt with this kind of bullshit, what is reasonable? Is it his responsibility for shipping damage (and thus his problem to sort out) or mine?
I dealt with a lost package for a new unit once, and they handled it all themselves, no fighting the shipper or tracking people down myself.