Buying Online: Damaged Goods Claims - Honda Motorcycles - FireBlades.org
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post #1 of 6 Old 10-26-2005, 3:38 PM Thread Starter
 
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Buying Online: Damaged Goods Claims

I ordered some used speakers through an audio shop that has a storefront, but also sells through an online classified site.

The speakers I received are damaged, the crossover inside one of the speakers is loose and rattling around.

If I can open it up without losing my right to an insurance claim with FedEX (which he claims is miserable, and I have no reason to doubt), and if I can fix it myself, to be honest, that is preferred. The speaker cabinets and drivers are not damaged in any noticable way, and both sound great. They were packed extremely well.

Now, this guy last night on the phone promised to contact the importer for the speaker, and to start a FedEX claim. Today he sends me separate e-mails telling me I should do it myself. Seems like hassle on my part.

Having never dealt with this kind of bullshit, what is reasonable? Is it his responsibility for shipping damage (and thus his problem to sort out) or mine?

I dealt with a lost package for a new unit once, and they handled it all themselves, no fighting the shipper or tracking people down myself.



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post #2 of 6 Old 10-26-2005, 3:39 PM
 
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Re: Buying Online: Damaged Goods Claims

The shipper has to start the claim process I thought...
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post #3 of 6 Old 10-26-2005, 3:40 PM Thread Starter
 
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Re: Buying Online: Damaged Goods Claims

I'll start with that reply. Easy for me to play dumb, as I really don't know.



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post #4 of 6 Old 10-26-2005, 7:13 PM
 
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Re: Buying Online: Damaged Goods Claims

Quote:
Originally Posted by ConqSoft
The shipper has to start the claim process I thought...

It's amazing how stupid some people can be.
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post #5 of 6 Old 10-26-2005, 7:19 PM
 
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Re: Buying Online: Damaged Goods Claims

I shipped a generator to Texas one time and it was damaged when it arrived. I had to deal with all the claim stuff. However I was also paid the check for the claim and in turn I paid the guy that purchased the generator from me. UPS showed up at the guys door and took the generator.

I think the idea is the guy that shipped the speakers to you is supposed to give you a refund. Then a Fed-Ex representative shows up at your house to take the damaged merchandise and confirm that it was in fact damaged in shipping. Then the claim money goes to the shipper. End of story. Either way, you should get a refund and if the claim is successful or not it's all on the shipper to handle that part of it.

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post #6 of 6 Old 10-26-2005, 11:45 PM
 
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Re: Buying Online: Damaged Goods Claims

I wouldn't take anything out of the boxes, try to leave it in its "original" arriving condition as much as possible and take pictures of it. FedEx will likely do the same.
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