OK, I guess I'm the only one with problems from this company. I ordered a notebook from them (because they alledgedly had it in stock). I payed for 1st overnight shipping (anxious client) and they didn't process the order until the following day (even though I had a tracking number, it never went out until 2 days after I had been assured it had shipped).
Next day my client is sitting in my office at 10:30 (the cutoff time for FedEx 1st overnight). When 11:00 AM rolls around I call them and they tell me they will track it for me, even though the last update I have from FedEx is that they haven't picked up the shipment from them yet). They don't call and by noon, the client decides to leave as he doesn't want to blow the entire day. I call them again and the person I have been dealing with is gone for the rest of the day, so I begin again . . .
They assure me they will "personally" make certain it is handled and I will definitely have it the following day.
Long story short, it didn't ship until the next day (now 2 full days past their original commitment). I finally get A notebook on the third day after the order and guess what: it isn't the one I ordered. I call and the person who handled the "personally" part of the order is gone to a training seminar so I have to explain the entire situation to a third person who finally tells me they don't have the unit I ordered in stock and won't have it for 2 weeks.
I call the client and he blows off the order. I call Tiger direct and they tell me they can ship another "similar" unit if I give them my credit card number again. I tell then I will return the "wrong" unit and they can credit my account immediately. They tell me that isn't their policy, so I will now have to wait 10 days for the credit.
I call them in 10 days (and I have tracking info from FedEx showing that they received the unit the day after I spoke to the last person) and they claim they don't have it yet. I ask to speak to a manager and the original person I ordered the notebook from gets on the phone and introduces themself as the CSR manager. I run down the entire story and they say they will look into it and get back to me within 30 minutes. Two hours later I call and ask to speak to this person again and am told they are "in a meeting". I ask to speak to a senior manager and am told they are all in Las Vegas for a trade show. I ask to speak to someone in customer service and am transferred to a generic voice mailbox where I now explain the entire situation again.
I don't get any callback from anyone that day, so I call them again first thing the following morning and get the CSR manager who tells me I have a "bad attitude" and puts me on hold for 5 minutes at which point my call is disconnected. I call back and he is nowhere to be found.
I called American Express and within 2 minutes had the charge removed from my card. Two weeks later, I get a call from someone in Tiger Direct's collection department threatening me with charges of fraud. I give them my attorney's phone number and hang up.
I no longer deal with this company . . .