Why is AOL still in business? - Honda Motorcycles - FireBlades.org
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post #1 of 57 Old 03-16-2006, 1:11 PM Thread Starter
 
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Why is AOL still in business?

Or is "how" a more appropriate question to ask?

I just spent the last 40 minutes dealing with them. It breaks down like this… 10 minutes to get through the stupid auto attendant and speak to a human. Said human says I called the wrong number and I need to call another 800 number that he can’t transfer me to. Call second 800 number, spend another 10 minutes going through the auto attendant and finally get to another human. Said human transfers me to some extension, and I spend another 15 minutes on hold. I get hung up on. Call back again and somehow manage to skip the auto attendant and get to a human immediately only to hear him say that “tech support is currently broken. Please call back in 2 hours”.

What does that say about the company? Not only does the service suck, but they can't help their customers because they can't even keep their help desk running.

No, I was not calling for me...
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post #2 of 57 Old 03-16-2006, 1:16 PM
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Re: Why is AOL still in business?

I have always hated AOL
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post #3 of 57 Old 03-16-2006, 1:29 PM
 
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Re: Why is AOL still in business?

werd

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post #4 of 57 Old 03-16-2006, 1:50 PM
 
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Re: Why is AOL still in business?

Because there is a crapload of people who don't know any better, or "it's what I've always used."
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post #5 of 57 Old 03-16-2006, 1:54 PM
 
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Re: Why is AOL still in business?

Quote:
Originally Posted by ND4SPD
“tech support is currently broken. Please call back in 2 hours”.


they are still in business because my mom still pays the bill for it even though we have cable.

if you can't convince them, confuse them.
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post #6 of 57 Old 03-16-2006, 1:56 PM
 
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Re: Why is AOL still in business?

Quote:
Originally Posted by CBR929RE


they are still in business because my mom still pays the bill for it even though we have cable.
See what I mean?
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post #7 of 57 Old 03-16-2006, 1:58 PM Thread Starter
 
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Re: Why is AOL still in business?

Quote:
Originally Posted by CBR929RE


they are still in business because my mom still pays the bill for it even though we have cable.
Do humanity a favor...cancel the account and let them go out of business.
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post #8 of 57 Old 03-16-2006, 2:10 PM
 
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Re: Why is AOL still in business?

America's Online Losers
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post #9 of 57 Old 03-16-2006, 3:33 PM
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Re: Why is AOL still in business?

Quote:
Originally Posted by CBR929RE


they are still in business because my mom still pays the bill for it even though we have cable.
The apple...

peas to the kilometers
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post #10 of 57 Old 03-16-2006, 5:01 PM
 
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Re: Why is AOL still in business?

Because they have convinced a huge portion of the consumers that you can't get to the internet safely without them.

I love how they claim they have invented the most advanced popup blocker in the industry, while they are actually the inventors of the popup in the first place .

They also developed the infamous fingering technique for getting through corporate firewalls for AIM and then made certain their stupid program advertised the ports just to make certain the hackers didn't get confused.

Oh and you know those 6 extra entries in your NIC properties? Yep, you NEED those to safely navigate the internet . . .

and your girlfriend too.
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post #11 of 57 Old 03-16-2006, 5:06 PM Thread Starter
 
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Re: Why is AOL still in business?

Quote:
Originally Posted by abtech
Because they have convinced a huge portion of the consumers that you can't get to the internet safely without them.

I love how they claim they have invented the most advanced popup blocker in the industry, while they are actually the inventors of the popup in the first place .

They also developed the infamous fingering technique for getting through corporate firewalls for AIM and then made certain their stupid program advertised the ports just to make certain the hackers didn't get confused.

Oh and you know those 6 extra entries in your NIC properties? Yep, you NEED those to safely navigate the internet . . .
Al Gore is my hero
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post #12 of 57 Old 03-16-2006, 5:16 PM
 
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Re: Why is AOL still in business?

They are in buisness still for the same reasons Harley Davidson is still in buisness. Advertisement and propaganda.

It's amazing how stupid some people can be.
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post #13 of 57 Old 03-16-2006, 5:25 PM
 
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Re: Why is AOL still in business?

It's too much of a hassle to cancel. That's why they're still in business.

I used to have AOL and when I wanted to cancel it took me about 30 + minutes. They offered everything possible to get me to stay with them.
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post #14 of 57 Old 03-16-2006, 5:28 PM
 
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Re: Why is AOL still in business?

Quote:
Originally Posted by Custom900
It's too much of a hassle to cancel. That's why they're still in business.

I used to have AOL and when I wanted to cancel it took me about 30 + minutes. They offered everything possible to get me to stay with them.
I have heard this as well...giant PITA to cancel with them so people keep it.

Maybe I could sell one of those "Cancelling AOL for Dummies" books
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post #15 of 57 Old 03-16-2006, 5:44 PM
 
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Re: Why is AOL still in business?

Quote:
Originally Posted by OSIRIS
I have heard this as well...giant PITA to cancel with them so people keep it.

Maybe I could sell one of those "Cancelling AOL for Dummies" books
****.... I had the opposite problem. My mom lives out in the boonies, and AOL was the only ISP option for her. So, we set her up on an account, and I paid for it automatically going to my credit card. This worked great for years, until I lost the card and the bank had to re-issue it.

AOL tried to charge the old number, and it wouldn't work. So, they turned off the account. I called them up to give them the new card number, but they wouldn't talk to me because my caller ID didn't match the number on file (I had moved since setting up the account), and I didn't have the old card number (which the bank wouldn't give me).

It seemed absolutely moronic to me that they didn't want to take my money. By then a local ISP had set up shop, so after fighting with AOL for over an hour on the phone, I told them to shove it.
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