Rant. Nissan Dealers . . .
Not a motorcycle related vendor, but worth a rant anyway.
My daughter has an 03 Murano which overall is an excellent vehicle. Last year we received a recall notification for a potential failure with the alternator. I called the dealer we purchased the car from and attempted to make an appointment to get the recall work performed. I was told that they only received a couple of alternators per week and that they would put me in the queue and to expect a call within two weeks. I mentioned that the car also had a problem with the AC, as it wasn't cooling as well as it did when it was new. They said they would handle it when they replaced the alternator.
After 3 weeks went by, I called them again and they said the alternators were on allocation and they wouldn't be able to do my car for at least another month. One month later, I called them again and got the same story. In the meantime, I received a notice of two additional recalls and called the dealership again, only to be told, they weren't getting any more alternators for at least 2 months. I told them this was unacceptable and the service writer told me if I didn't like it, take it to another dealership.
There aren't many Nissan dealers in the area, so I called the next closest one and they said they could take care of all three recalls and the AC problem anytime, so I made an appointment and took it there last Thursday. They couldn't do all the work in one day, so I went in Friday afternoon to pick it up. The car has 31K miles on it and is 26 months old, so it is still under the bumper to bumper warranty.
When I went in, I was handed a bill for 90.00 for testing the AC and putting in 1 pound of refrigerant. When I asked why it wasn't covered under the warranty, I was told they couldn't find the leak and it was pretty difficult to "really look" for a leak with the thin tubing. I was then told that Nissan wouldn't pay for any warranty work unless they received a defective part and since they couldn't find the problem, I would have to pay for the work.
Believe me, 90 bucks isn't going to kill me, but I asked to speak to the service manager and got exactly the same story and was informed they wouldn't release the vehicle until I paid the bill. I asked to speak to the dealership manager and after waiting around for awhile finally got a chance to speak to him. He stated that they were losing 1000.00 per car that he sold and was in the process of selling the dealership because he was losing so much money and there was no way he was going out of pocket since Nissan wouldn't reimburse him. He said "show me the broken part", whereupon I mentioned what the service manager said about not being able to completely check the system since it was "so difficult". I asked him why I should be responsible for something they didn't (or wouldn't) check. He told me that the only way to fully check the system would require at least 500.00 worth of labor and unless I paid this amount up front, they wouldn't do it since they "may not find anything wrong even after completely checking the system". I then mentioned the possibilty that the system may not have been properly filled when the car was manufactured and therefore may not even have a leak and he replied that they wouldn't cover that anyway.
So I reluctantly paid the 90.00 after letting him know that I certainly wouldn't be buying the Armada I was considering in light of this information regarding Nissan's warranty policy. His reply was that I just saved someone 1500 dollars . . .
This sounds like total crap to me. Has anyone else had this type of experience with Nissan? I don't know how they are still in business.
Last edited by abtech; 04-16-2006 at 4:16 PM.