Ok..this is going to be a wall of words but I'll need to explain fully for the complete understanding to come across.
On June 21 around 8pm I ordered a front tire on Revzilla for my bike. The webpage was great...easy to order. The tire was shipped on June 25 being that was the first business day after my order.
The UPS tracking then took over and I watched it religiously because I needed this tire for my daily driver badly. UPS stated the delivery date was to be Thursday June 27th. No tire came. I waited a few days and when no tire showed up by Friday afternoon I called UPS to find out what the hold up was. The online tracking still showed the last update being June 25th the tire leaving PA...where Revzilla is located. UPS verified I was the correct person of delivery then proceeded to tell me I could not do anything because I didn't ship it.
So I called Revzilla only to find out they shut their phones down for "maintenance" on Friday afternoons. I left a voicemail with the story in hopes something could be done soon.
I will admit they are quick on their responses because an hour later I received an email from a "Mario" telling me they put a trace on the lost package.
So I waited a few days and had no response from either company by Wednesday July 3rd I decided to call Revzilla back. I was told the trace takes 8 business days. I told them I could not wait that long and wanted a refund of my money only to be told they could not refund my money until the package had been located. No employees I spoke to at Revzilla seemed at all apologectic about the situation and nothing was done to try and compensate me for my troubles. Not even an apology.
So July 8th at nearly 4pm my phone rings...it's Mario. UPS stated the tire was lost for sure. He wanted to know if I wanted them to ship another tire or if I wanted a refund. At first I was going to say sure ship me a new tire but then Mario tells me they can not ship it until UPS cuts them their refund check.
So I have to wait even longer because they want their compensation before sending the customer another tire.
Still no apologies...nothing offered to try and sway my thoughts towards good customer service...even though he knew about the horrible review I gave them at resellerratings.com.
I decided on the refund and will never use this company again. I understand it's not their fault UPS lost the tire...but their lack of care on the customers behalf just kills it for me. Not even a single apology after 2 weeks of waiting and then being asked to wait longer.
Ease of purchase: 10
Customer service: 0
Chance of me ordering from them again: