Originally Posted by luvtolean
Naw, we'll leave it up. I think you had good intentions.
I just think this thread paints everyone, sponsors and site in a negative light.
Lean- I did have good intentions. But I think you're right that this paints everyone in a negative light so I'll clarify for the benefit of other sponsors and the board in general since this thread is staying up.
Honestly it's really not that big of a deal, that's why I thought about deleting it after posting.
My problem was with RonAyers. I guess I felt kind of betrayed
It basically boils down to one item that I was interested in, a service manual for the 929, the other items discussed were priced accordingly with local dealerships (usually notorious for overcharging).
I went on RonAyer's website and saw that it was $57.75 IIRC. When I called and asked to speak w/ Chip he told me that it was $68 plus shipping. I called about it to see if he'd cut a break or ship free for a forum member. Imagine my surprise when I found out he actually wanted to charge $11 more. Not a huge amount but still made me think. When I brought up the website price is when I got the cold shoulder and Chip told me to go ahead and order online to get that price. To which I thought.."Why can't you just take my order over the phone?" But okay, sure I guess it's cheaper for them to do it all through the website.
The reason I got angry and felt kinda betrayed etc. is because I've sent countless people to RonAyers for tires and other stuff for the last several years. I've always given them positive reviews on numerous forums. And this seemed out of character for Chip because he seems to bend over backwards to get people good pricing on the r1-forum. Even when they jacked up their tire pricing I continued to shop and send my friends there. I wasn't asking for much IMO. Sure he may not be aware of every single price listed on the website, but still it rubbed me the wrong way. Especially the attitude, maybe he was having a bad day or maybe I just took it wrong but after hanging up I knew I wouldn't be buying anything from there again.
After hanging up with him I called a local place (the notorious over-chargers) and they told me I could have the 929 manual for $60 even. This led to the question "Why buy any OEM parts from RonAyers if even my local dealer can match or beat that price w/o me even asking for any special consideration?"
For OEM stuff (from now on) the man to go to is going to be Kevin at mrcycles.com. He's a class act and will always do his best, even if you're not a member of any forum.
For aftermarket stuff Slava @ flatout is awesome, as well as Todd from Calsportbike, can't go wrong with either of those two guys. Not only do they provide great prices but their customer service is 2nd to none! They go above and beyond to make sure everyone gets treated right.
Chip made me feel like I was waisting his time, I couldn't wait to get off the phone. I won't be sending any more business (including my own) to RonAyers. My friends trust me and I'm not going to send them somewhere I have my doubts about.
In the end it was all just over $11 bucks, not that big a deal I agree. But still it makes you question things. Usually if you call and talk to someone they'll give you a better price then what they have going on their website, not the other way around. I was disappointed and maybe posted too soon before I had a chance to think it over, cool down, take my business elsewhere and just plain forget about the whole thing.
You all deserved an explanation and so here it is. I may be wrong and if I am I'll apologize. I just thought it was kind of shitty, especially coming from a "sponsor".