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post #1 of 11 Old 05-11-2005, 4:51 PM Thread Starter
 
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EMA-USA

On 04/29/05 I ordered a Harris CF Hugger from www.ema-usa.com. (No sponsors carried Harris stuff when I checked. ) They gave me the price, said it wouldn't be in until the following Tuesday (last Tuesday), and they would ship it out then, 2nd day air.

When it didn't arrive Thursday I called to check on it, and they said that they had made a mistake and sent it out UPS Ground and that it should be here on 05/11/05. (They also credited me and gave me free shipping, which is the only good thing I can say about them.)

It arrived today, I open it up, and it's a frickin' Carbo-Tech hugger. I call and tell them they sent the wrong one, and he proceeds to tell me that he remembers telling me that they couldn't get the Harris, and that I said the Carbo-Tech was fine. (I can get a POS Carbo-Tech hugger anywhere. I went to them because I specifically wanted Harris.) After some back and forth, he tells me to send it back and he'll credit me for it. (Rudely, I might add.)

for EMA-USA in my book.

Signed,
Huggerless.
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post #2 of 11 Old 05-11-2005, 5:01 PM
 
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Re: EMA-USA

Harris stuff rules...

Sith Apprentice
CBR929 - VFR800 - VFR800
"There is a grey blur, and a green blur. I try to stay on the grey one..." - Joey Dunlop
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post #3 of 11 Old 05-11-2005, 5:06 PM
 
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Re: EMA-USA

I have a buddy who has spent well over $18,000.00 at EMA in the last few years, modding the crap out of his bikes. He seems to complain about their intergallactic waiting period a lot, but he keeps giving them his business. The Harris parts that I have seen on his bikes are sweet for sure, and can see why you are upset.

Dan
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post #4 of 11 Old 05-11-2005, 5:08 PM
 
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Re: EMA-USA

I usually get a relative to ship my Harris stuff from the UK...
Even so, it gets expensive with shipping, low dollar etc...

Sith Apprentice
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"There is a grey blur, and a green blur. I try to stay on the grey one..." - Joey Dunlop
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post #5 of 11 Old 05-24-2005, 10:45 PM Thread Starter
 
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Re: EMA-USA

The original charge was $196. They credited $17 for the shipping, leaving $179. There's a new credit of $143.20. They still owe me $35.80. Now I have to call them again and see what the deal is. I hope they aren't trying to charge me a re-stocking fee for an item I didn't order.
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post #6 of 11 Old 05-25-2005, 6:34 AM
 
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Re: EMA-USA

you have the WORST luck with huggers
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post #7 of 11 Old 05-25-2005, 8:41 AM Thread Starter
 
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Re: EMA-USA

Quote:
Originally Posted by bubba
you have the WORST luck with huggers
Yep, it took over 6 months for the Red-Fox one to get here for my old bike, but at least it was the right one when it arrived.
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post #8 of 11 Old 05-25-2005, 9:46 AM Thread Starter
 
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Re: EMA-USA

Got a response from Greg saying that he would take care of it. He also mentioned that as far as he knew, Harris never has made a hugger for the 1100XX.

Yet, on this page:
http://www.ema-usa.com/misc/misc_harris_cf_hugger.shtml

They have this listed, along with a picture:
Super Blackbird XX ALL FRH-HO1000-02-C $229.95

(And Harris also lists it on their main site, so I know it exists.)

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post #9 of 11 Old 05-26-2005, 12:57 AM
 
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Re: EMA-USA

I purchased a set of Harris rear sets from them for my 929. Shipping was excellent and the price was even better!?
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post #10 of 11 Old 05-26-2005, 8:34 AM
 
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Re: EMA-USA

FWIW I did have great luck with them on my Ohlins Damper, and Harris Mount for the RC51. Sorry to hear your getting the pointed stick on your hugger Conq.

Team Honda - well sorta...
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post #11 of 11 Old 05-28-2005, 11:07 PM Thread Starter
 
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Re: EMA-USA

They credited the rest of the amount.
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