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post #1 of 14 Old 06-02-2005, 4:03 PM Thread Starter
 
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Red-Fox



After the fiasco with trying to get a Harris hugger, I decided to give Red-Fox another try, even though they royally screwed me in the past. Couldn't happen twice to the same person, now could it?

(Even though Tavish had issues with them as well: https://www.fireblades.org/forums/showthread.php?t=10648)

In any event. An order was placed on the 25th. This time I went with a "standard" gloss black instead of custom painted like I had in the past.

I have yet to get any response from them on if the order was even received, after sending several e-mails. If anyone in the UK can make a local call to them and inquire about order #050525-0000261710, it would be appreciated. Their number is: 01246 590610

Thanks
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post #2 of 14 Old 06-02-2005, 6:33 PM
 
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Re: Red-Fox

will you ever learn
bubba is offline  
post #3 of 14 Old 06-02-2005, 7:16 PM
 
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Re: Red-Fox

does NWS make one for your bike? I got good service from them.
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post #4 of 14 Old 06-02-2005, 8:05 PM Thread Starter
 
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Re: Red-Fox

Yes, but they are difficult to order from. (Had an NWS on my 929.) They don't have any online ordering, and I couldn't find any distributors in the US.
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post #5 of 14 Old 06-22-2005, 4:45 PM Thread Starter
 
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Re: Red-Fox

Still no response to any e-mail inquiries, and no hugger. It's official. Red-Fox does indeed suck.
ConqSoft is offline  
post #6 of 14 Old 06-30-2005, 10:08 AM Thread Starter
 
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Re: Red-Fox

OMG, I GOT A REPLY! My repeated e-mails finally netted a response.

-----Original Message-----
From: Angela Bacon [mailto[email protected]]
Sent: Thursday, June 30, 2005 10:05 AM
To: 'ConqSoft'
Subject: RE: RED FOX Order Confirmation 050525-0000261710

Dear Keith

You are a very patient person. I am so sorry it has taken us so long to reply to you.

We have, as I am sure you have guessed been experiencing some technical difficulties with our website and e-mail. We have now changed the website and fixed the e-mail.

To answer your question we are out of stock of the hugger you have ordered and it should be back in stock in 4 weeks.

After the wait you have had I will understand if you wish to cancel your order. I will however, unless I hear from you keep your order on file and e-mail you again when we have it in stock. At that time we will contact you again and you can tell us if you would like us to send you a hugger. If you do we can take your payment less the 10% discount to which you are entitled.

Again please accept my apologies for this gross communication problem.

Regards

Angela Bacon

Red Fox
The Ace Organisation Limited
50 Norton Lees Crescent
SHEFFIELD
S8 8SR

Tel +44 (0)114 2967613
Fax +44 (0)114 2967610

www.red-fox.com
[email protected]


-----Original Message-----
From: ConqSoft [mailto:[email protected]]
Sent: 30 June 2005 14:36
To: [email protected]
Subject: RE: RED FOX Order Confirmation 050525-0000261710


13th...

-----Original Message-----
From: ConqSoft [mailto:[email protected]]
Sent: Monday, June 27, 2005 9:00 AM
To: '[email protected]'
Subject: RE: RED FOX Order Confirmation 050525-0000261710

12th...

-----Original Message-----
From: ConqSoft [mailto:[email protected]]
Sent: Saturday, June 25, 2005 10:17 AM
To: '[email protected]'
Subject: RE: RED FOX Order Confirmation 050525-0000261710

11th...

-----Original Message-----
From: ConqSoft [mailto:[email protected]]
Sent: Friday, June 24, 2005 10:28 AM
To: '[email protected]'
Subject: RE: RED FOX Order Confirmation 050525-0000261710

10th...

-----Original Message-----
From: ConqSoft [mailto:[email protected]]
Sent: Thursday, June 23, 2005 12:12 PM
To: '[email protected]'
Subject: RE: RED FOX Order Confirmation 050525-0000261710

9th....

-----Original Message-----
From: ConqSoft [mailto:[email protected]]
Sent: Wednesday, June 22, 2005 4:45 PM
To: '[email protected]'
Subject: RE: RED FOX Order Confirmation 050525-0000261710

8th attempt...

-----Original Message-----
From: ConqSoft [mailto:[email protected]]
Sent: Saturday, June 18, 2005 9:44 AM
To: '[email protected]'
Subject: RE: RED FOX Order Confirmation 050525-0000261710

7th attempt...

-----Original Message-----
From: ConqSoft [mailto:[email protected]]
Sent: Friday, June 17, 2005 8:14 AM
To: '[email protected]'
Subject: RE: RED FOX Order Confirmation 050525-0000261710

6th attempt...

-----Original Message-----
From: ConqSoft [mailto:[email protected]]
Sent: Thursday, June 16, 2005 9:57 AM
To: '[email protected]'
Subject: RE: RED FOX Order Confirmation 050525-0000261710

5th attempt...

-----Original Message-----
From: ConqSoft [mailto:[email protected]]
Sent: Wednesday, June 15, 2005 11:28 AM
To: '[email protected]'
Subject: RE: RED FOX Order Confirmation 050525-0000261710

4th attempt...

-----Original Message-----
From: ConqSoft [mailto:[email protected]]
Sent: Tuesday, June 14, 2005 4:19 PM
To: '[email protected]'
Subject: RE: RED FOX Order Confirmation 050525-0000261710

3rd attempt at contact.... I have received no response to my previous
inquiries on this order.

I would like an order status update please.

Thank you.
ConqSoft is offline  
post #7 of 14 Old 06-30-2005, 10:42 AM
 
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Re: Red-Fox

Holy crap, you sent them 13 e-mails before a response! So are you going to continue to wait for it or just say F it?

Dan
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post #8 of 14 Old 06-30-2005, 10:45 AM
 
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Re: Red-Fox

Sorry I missed this originally, Conq. I think I saw Red-Fox and thought computer games. If you need a UK follow-up, let me know. I'm not near Sheffield, so it'll be by phone not in person.
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post #9 of 14 Old 07-05-2005, 1:26 PM Thread Starter
 
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Re: Red-Fox

Problem solved:
http://cgi.ebay.com/ws/eBayISAPI.dll...tem=7984924851

And for less money...
ConqSoft is offline  
post #10 of 14 Old 07-06-2005, 11:28 AM
 
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Re: Red-Fox

Sweet deal. What's shipping gonna be on that bad boy?

Dan
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post #11 of 14 Old 07-06-2005, 2:43 PM Thread Starter
 
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Re: Red-Fox

In USD, I got it for about $90 to my door.
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post #12 of 14 Old 07-06-2005, 2:50 PM
 
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Re: Red-Fox

Quote:
Originally Posted by ConqSoft
In USD, I got it for about $90 to my door.
You probably could have saved a buck or two by having it just go to your mailbox.
BDA116 is offline  
post #13 of 14 Old 07-06-2005, 2:51 PM Thread Starter
 
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Re: Red-Fox

I don't have one of those out-in-the-country-sized mailboxes like you, I guess.
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post #14 of 14 Old 07-06-2005, 3:18 PM
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Re: Red-Fox

That's what you get for ordering something from Sanford.
Attached Thumbnails
sanford.jpg‎  

Is a paradigm worth 20 cents?
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