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Discussion Starter #1 (Edited)
Ok...this may be a bit long.

Purchased a black leather sofa from Levitz on 2/21. Seeing they don't deliver up here I traveled down 2/25 to pick it up from their warehouse in Ontario. It's a 250 mile round trip. When they loaded it in my truck I asked them if it was the black one for sure as it comes in tan also. They said yes. I looked at the tag (2 of them) and they both said black. I couldn't see the couch as it's all wrapped in bubble wrap, cardboard and plastic (it's packaging). Would you take a big screen tv out of it's box to see if the right model was put in the right box? Seeing I had 125 miles to home in questionable weather I didn't want to take it's package off of it.

I drove home and started to bring it in the house revealing......yep, you guessed it a TAN farking sofa!!!!!!!!!!!!!!!!!! Was I pissed. I called Levitz up and talked with a female floor manager. She said I'd have to come back down and exchange it seeing they don't deliver here. Ok....so what are you going to do to compensate me for my mileage, time etc....ummm $50. Ok....that covers maybe gas.....so I'm going to take farking 6 hrs of my time and wear and tear on my vehicle to fix YOUR mistake?

I had to call back the next day to talk to a person higher up. I explain that it's 250 miles and will be at least 6 hrs of my time. I think it's reasonable for them to credit me $150.

Here's my reasoning as to why this is reasonable. 250 miles at $.40 miles (current gov mileage rate) = $100 + $50 for the time and trouble (less than $9 an hour) Heck, I make at more than 4 times that rate..... He says no and gets all rude. Finally offers $100 and says that's more than reasonable. I still explain to him that at this it's still costing ME the customer to fix HIS mistake. He gets rude and hangs up on me. I call back and request someone else to talk to. He gives me a corporate #.

I call back today and get some CSR saying they can't do anything. Her mgr will be calling back within the next 24-48 hrs...She actually said it was my fault for not taking it out of the package. I WAS planning on buying at least a leather recliner to go with the sofa....they can shove that up they're behinds....so right there they've lost more than the $50 they'd be crediting me......................geeeshhhh......

do you think I'm being unreasonable??? Just needed to vent I guess.
 

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Better Business Bureau
 

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Discussion Starter #4
luvtolean said:
Better Business Bureau
Yes it will be reported.

It's not the $$ thing at all. It's just the principle. Heck, I'm even thinking of doing a small claims thing on this. Anyone have any input on whether I'm just being a whiny biattchhh (shut up mojave !!!) or whether this would be something that could be brought to a small claims court?
 

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$.36*250 = $90.

I don't think you could get more than that, like it or not.

It sucks, and I hate wasting time, but decide if you would rather take the $100, or don't and report them to BBB on principle, but don't waste your time in court.
 

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RRWANTR said:
Would, but it's a 20% restocking fee if cancelled by the buyer
Threaten them with legal action...I'm sure they'll be happy to waive it for ya. If you have a receipt that says the couch you bought is black and they're refusing to work with you on correcting the problem, I don't see too much of an issue.
 

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Discussion Starter #8
luvtolean said:
$.36*250 = $90.

I don't think you could get more than that, like it or not.

It sucks, and I hate wasting time, but decide if you would rather take the $100, or don't and report them to BBB on principle, but don't waste your time in court.
The rate is now $.40 which is $100. In small claims isn't time ( at least 6 hrs) etc taken into account? :idunno:
 

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Make sure and take pictures of the wrapping, and anything stating that it was "black".

If they can charge you a 20% restocking fee, then you should return with a 20% incorrect reshipping fee. I would argue against the 20% fee, since you are not returning it because you just don't like it, you received the incorrect merchandise. Restocking fees serve a purpose, but this isn't one of them...
Fig
 

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If you paid with a credit card dispute the charge on the grounds that it was the incorrect product that was delivered (on the dock). That said, other than the snotty attitude you were given, $100 sounded fair to me. Everyone makes mistakes and maybe it is not 100% of what you wanted but it was an attempt to at least meet you halfway.

You can 'make a project' of them but realize this will incur your time further. Rather consider taking the $100 that was offered, the couch you wanted and save your time. As punishmentl they will take a big hit due to your customer referrals :idunno:
 

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Discussion Starter #14
sheepofblue said:
If you paid with a credit card dispute the charge on the grounds that it was the incorrect product that was delivered (on the dock).


That said, other than the snotty attitude you were given, $100 sounded fair to me. Everyone makes mistakes and maybe it is not 100% of what you wanted but it was an attempt to at least meet you halfway.
I agree that mistakes are made. They should be fixed at no cost to the customer imho. That's the problem with alot/most companies out there. They do not care about the customer. If I owned a company, you can bet customer service would be one of if not the top priority.

You can 'make a project' of them but realize this will incur your time further. Rather consider taking the $100 that was offered, the couch you wanted and save your time. As punishmentl they will take a big hit due to your customer referrals :idunno:
It's not even the money. Just the fricking principle that it's their mistake that's costing me. If it wasn't that we all ready put on over 1000 miles and 4 days (yes you read that right) looking for a couch that we liked, it would be on there doorstep even with the 20% fee (which would be disputed).
 
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